Tag Archives: Customer Service

Customer Service Training in Grand Rapids, MI

Whether you are an in-house operation or a building service contractor, it’s imperative that your staff knows how to properly deal with customers and building occupants. This program is specifically focused on customer service in a custodial environment from personal image, communication, understanding customer complaints, assessing the situation, conflict resolution, productivity and team-building. Training course [Read More…]

How Does Your Team Handle Requests or Complaints?

Picture yourself walking into your favorite grocery store and seeing the usual smiling face greeting you a friendly hello. As you stroll through the maze of produce aisles, frustration builds because you can’t seem to find the last special ingredient your family recipe calls for. Thankfully there is a store associate nearby and you ask [Read More…]

You First at the Nichols Expo

  We are so excited to be hosting the first ever Nichols Expo on October 17, 2019! You might be wondering what this “Nichols Expo” entails. Well, in continuing our promise to provide solutions for clean and healthy facilities & safe shipment of products through IKE (innovation, knowledge, and excellence), we are putting together a [Read More…]